Contact Us

Welcome to the apkyo.com Contact Center. We are committed to providing excellent support and maintaining open communication channels with our valued users and partners.

Communication Channels

Primary Email Contact

Our dedicated support team is available at info@apkyo.com for all general inquiries.

Specialized Departments

Service Level Agreement

Response Times

  • Standard Inquiries: 24-48 hours
  • Premium Support: Within 12 hours
  • Critical Issues: 4-6 hours during business days
  • Emergency Support: Available 24/7 for verified business partners

Business Hours

  • Monday to Friday: 9:00 AM - 6:00 PM (GMT+0)
  • Weekend Support: Limited to critical issues

Guidelines for Efficient Communication

Required Information

  1. Account Details:

    • Username or Account ID
    • Email address associated with your account
    • Subscription status (if applicable)

  2. Technical Issues:

    • Device model and operating system
    • App version number
    • Screenshot or error message (if applicable)
    • Steps to reproduce the issue

  3. Business Inquiries:

    • Company name and website
    • Nature of partnership interest
    • Relevant business documentation

Best Practices

  • Use clear and concise subject lines
  • Include one issue per email for faster resolution
  • Provide all relevant information in the initial contact
  • Follow up on existing email threads rather than creating new ones

Alternative Support Resources

Self-Service Options

  • Knowledge Base: Comprehensive documentation and tutorials
  • FAQ Section: Regularly updated with common questions
  • Community Forum: Peer-to-peer support and discussions
  • Video Tutorials: Step-by-step visual guides

Social Media

Follow us for real-time updates and support:

  • Twitter: @apkyo_support
  • LinkedIn: apkyo-official
  • Facebook: apkyoOfficial

Privacy and Data Protection

Your communication with us is protected under our privacy policy. All sensitive information shared during support interactions is handled according to GDPR and international data protection standards.

Feedback and Improvement

We value your input in improving our services. After each support interaction, you'll receive a brief satisfaction survey. Your feedback helps us enhance our support quality and response efficiency.

Remember to verify that you're contacting us through official channels to ensure the security of your communication. We never ask for sensitive information through unsolicited emails or messages.